Google Call-Only Ads with No Headlines Cut CPA by 28% [Case Study]

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email

Typically, ready isn’t an choice. Typically, your potential prospects want your assist proper this second. Sure trades come to thoughts: plumbers, locksmiths, tow truck drivers—the listing goes on. If the issue your service solves usually comes up unexpectedly, it’s doubtless that lots of your prospects act with a way of urgency.

So it’s in your greatest curiosity to make it simple for them to get in contact with you. For those who don’t, they’ll shortly discover certainly one of your opponents and provides them numerous cash as a substitute of you.

This is the reason Google call-only advertisements are your new greatest good friend.

The fundamentals of Google call-only advertisements

Because the title suggests, call-only advertisements are constructed for one easy goal: to encourage your prospects to name you. Right here’s a chief instance from American Towing:

Google call-only ad example

When a consumer clicks a call-only advert, they’re not taken to a touchdown web page; as a substitute, a small window pops up and prompts them to put a name to whichever enterprise positioned the advert. That’s it—two clicks they usually’re on the telephone with you. For those who’re in search of an advert format that creates a ton of friction, produces many complications, and yields only a few conversions, this ain’t it.

Better of all: There aren’t any extra prices related to Google call-only advertisements. When somebody clicks, you’re charged a regular CPC—simply as you’d be with a normal textual content advert.

If you wish to get in on the motion, create a brand new search marketing campaign and choose Get telephone calls from set-up particulars. When you’ve set your focusing on parameters and created an advert group, go to Advertisements & Extensions, create a brand new call-only advert, and assign it to that advert group.

Google Ads platform view of call-only ad

Now, it’s time to write down your copy. Right here’s what you’re working with:

  • Two headlines (elective)
  • Enterprise title
  • Cellphone quantity
  • Two traces of description textual content
  • A show URL

As you possibly can see, you aren’t required to write down any headline copy. For those who go away these two fields clean—which, as we’ll focus on, is an efficient tactic—Google will auto-create two headlines in your behalf: one to your telephone quantity, and one for your online business title. Right here’s an instance:

Google call-only ad with automatic headlines

Sub-optimal description copy apart, that’s a textbook instance of what we name a no-headline call-only advert. Once more, it’s not that customers don’t see headline copy; it’s that the advertiser didn’t write headline copy. Let’s speak subsequent about why anybody would take this method.

No-headline call-only advertisements: The speculation

As a result of they’re constructed to drive telephone calls, call-only advertisements are solely eligible to run on cell units. However right here’s the tough half: Cell units are available a ton of various styles and sizes. If a consumer’s display screen is on the larger facet, they’ll see all of the advert copy. But when their display screen is on the smaller facet, Google will lower some copy “with a purpose to benefit from the smaller display screen area.” For those who resolve to write down copy for these two elective headline fields, you don’t have any method of understanding which particular iteration of your call-only advert is being proven to a selected prospect.

Alternatively, in the event you decide out of these elective fields, you already know for sure that everybody is seeing the identical headline copy—no matter display screen measurement. Everybody will see your telephone quantity and your online business title. That’s it.

Right here’s the speculation. Somebody in want of a plumber/locksmith/tow truck driver is in search of two key issues: velocity and belief. They need a quick answer, however they need a reliable answer, too. We’ve already established that permitting customers to put calls immediately from the SERP takes care of the velocity issue. By way of belief, one piece of data could make all of the distinction: a enterprise title. Check out this call-only advert once more:

Google call-only ad example with headlines

You’re careworn. You’re in a rush. You’re shortly scanning headlines in the hunt for the correct answer. Do you click on this advert? Perhaps. However in the event you’re the cautious kind, the dearth of a enterprise title—the dearth of a belief sign—could be an issue.

(Sure, I acknowledge that Google places advertisers’ names on the prime of their cell advertisements. You’ll be able to’t anticipate somebody who’s scanning even sooner than typical to catch each little element of your advert.)

Now, check out this no-headline call-only advert for an emergency HVAC service. Bear in mind, that is the precise headline copy you’d see irrespective of how large or small your gadget:

no-headline call-only ad

From the angle of an overwhelmed consumer in search of a quick, reliable answer, that is most likely essentially the most interesting advert.

TL;DR: The no-headline speculation

Name-only advertisements with no extra headlines will carry out greatest as a result of they’ll all the time ship interesting, reliable advertisements no matter consumer display screen measurement.

No-headline Google call-only advertisements: The information

Earlier this 12 months, two members of our in-house company staff, Alex Reardon and Chris Panetta, determined to place no-headline call-only advertisements to the check. Working with a consumer who runs a pest management enterprise, they experimented with seven distinctive iterations of the call-only format:

  1. zero headlines, 1 lengthy description
  2. zero headlines, 2 quick descriptions
  3. zero headlines, 2 lengthy descriptions
  4. 1 headline, 1 regular description
  5. 1 headline, 2 lengthy descriptions
  6. 2 headlines, 1 regular description
  7. 2 headlines, 1 regular description

Right here’s what they discovered:








1 lengthy






2 quick






2 lengthy






1 regular






2 lengthy






1 regular






1 regular





And right here’s a simplified breakdown:


Avg. CTR

Avg. CPC

Avg. CVR

Avg. CPA






zero <





The common conversion price (CVR) amongst no-headline call-only advertisements was 17% greater than that amongst commonplace call-only advertisements. Much more spectacular, the typical price per motion (CPA) amongst no-headline call-only advertisements was 28% decrease than that amongst commonplace call-only advertisements.

Within the case of this advertiser, the conclusion is evident as day: Google call-only advertisements that function nothing however a telephone quantity and a enterprise title are more practical and cheaper.

No-headline call-only advertisements: The takeaway

If we haven’t already made it abundantly clear, this can be a case research—the expertise of a single advertiser. We’re not suggesting that reducing the headline copy out of your call-only advertisements completely ensures a better CVR and a decrease CPA. Relying on the service you’re providing and the viewers you’re focusing on, you might even see fully totally different outcomes.

Nonetheless, these findings are compelling. Shaving greater than 25% off the highest of your CPA is not any joke. Although we are able to’t say that’s consultant of all advertisers, it’s substantial sufficient to warrant some testing in your finish. Be at liberty to make use of Alex and Chris’ mannequin: run totally different iterations of the call-only advert format side-by-side and see what occurs. We wouldn’t be shocked in the event you noticed superb outcomes!

A be aware on the information

The information introduced on this case research relies on the outcomes of an experiment inside a US-based WordStream consumer account that started on March 1, 2019 and ended on June 1, 2019.

Source link WordStream

Subscribe To Our Newsletter

Get updates and learn from the best

More To Explore

Do You Want To Boost Your Business?

drop us a line and keep in touch