Google Call-Only Ads with No Headlines Cut CPA by 28% [Case Study]

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Generally, ready isn’t an possibility. Generally, your potential clients want your assist proper this second. Sure trades come to thoughts: plumbers, locksmiths, tow truck drivers—the checklist goes on. If the issue your service solves typically comes up unexpectedly, it’s doubtless that lots of your prospects act with a way of urgency.

So it’s in your greatest curiosity to make it simple for them to get in contact with you. In case you don’t, they’ll shortly discover one in every of your rivals and provides them plenty of cash as an alternative of you.

This is the reason Google call-only advertisements are your new greatest buddy.

The fundamentals of Google call-only advertisements

Because the identify suggests, call-only advertisements are constructed for one easy function: to encourage your prospects to name you. Right here’s a chief instance from American Towing:

Google call-only ad example

When a person clicks a call-only advert, they’re not taken to a touchdown web page; as an alternative, a small window pops up and prompts them to position a name to whichever enterprise positioned the advert. That’s it—two clicks they usually’re on the telephone with you. In case you’re searching for an advert format that creates a ton of friction, produces many complications, and yields only a few conversions, this ain’t it.

Better of all: There aren’t any further prices related to Google call-only advertisements. When somebody clicks, you’re charged a regular CPC—simply as you’ll be with a regular textual content advert.

If you wish to get in on the motion, create a brand new search marketing campaign and choose Get telephone calls from set-up particulars. When you’ve set your concentrating on parameters and created an advert group, go to Advertisements & Extensions, create a brand new call-only advert, and assign it to that advert group.

Google Ads platform view of call-only ad

Now, it’s time to put in writing your copy. Right here’s what you’re working with:

  • Two headlines (optionally available)
  • Enterprise identify
  • Telephone quantity
  • Two traces of description textual content
  • A show URL

As you possibly can see, you aren’t required to put in writing any headline copy. In case you go away these two fields clean—which, as we’ll focus on, is an efficient tactic—Google will auto-create two headlines in your behalf: one to your telephone quantity, and one for your online business identify. Right here’s an instance:

Google call-only ad with automatic headlines

Sub-optimal description copy apart, that’s a textbook instance of what we name a no-headline call-only advert. Once more, it’s not that customers don’t see headline copy; it’s that the advertiser didn’t write headline copy. Let’s discuss subsequent about why anybody would take this strategy.

No-headline call-only advertisements: The speculation

As a result of they’re constructed to drive telephone calls, call-only advertisements are solely eligible to run on cell gadgets. However right here’s the difficult half: Cell gadgets are available in a ton of various sizes and shapes. If a person’s display screen is on the larger facet, they’ll see all of the advert copy. But when their display screen is on the smaller facet, Google will minimize some copy “with the intention to benefit from the smaller display screen area.” In case you resolve to put in writing copy for these two optionally available headline fields, you don’t have any manner of understanding which particular iteration of your call-only advert is being proven to a specific prospect.

Alternatively, if you happen to choose out of these optionally available fields, you realize for sure that everybody is seeing the identical headline copy—no matter display screen measurement. Everybody will see your telephone quantity and your online business identify. That’s it.

Right here’s the speculation. Somebody in want of a plumber/locksmith/tow truck driver is searching for two key issues: velocity and belief. They need a quick resolution, however they need a reliable resolution, too. We’ve already established that permitting customers to position calls instantly from the SERP takes care of the velocity issue. When it comes to belief, one piece of data could make all of the distinction: a enterprise identify. Check out this call-only advert once more:

Google call-only ad example with headlines

You’re pressured. You’re in a rush. You’re shortly scanning headlines in the hunt for the precise resolution. Do you click on this advert? Possibly. However if you happen to’re the cautious sort, the shortage of a enterprise identify—the shortage of a belief sign—may be an issue.

(Sure, I acknowledge that Google places advertisers’ names on the prime of their cell advertisements. You possibly can’t anticipate somebody who’s scanning even sooner than normal to catch each little element of your advert.)

Now, check out this no-headline call-only advert for an emergency HVAC service. Keep in mind, that is the precise headline copy you’d see regardless of how huge or small your system:

no-headline call-only ad

From the angle of an overwhelmed person searching for a quick, reliable resolution, that is most likely essentially the most interesting advert.

TL;DR: The no-headline speculation

Name-only advertisements with no further headlines will carry out greatest as a result of they’ll at all times ship interesting, reliable advertisements no matter person display screen measurement.

No-headline Google call-only advertisements: The info

Earlier this yr, two members of our in-house company staff, Alex Reardon and Chris Panetta, determined to place no-headline call-only advertisements to the take a look at. Working with a consumer who runs a pest management enterprise, they experimented with seven distinctive iterations of the call-only format:

  1. zero headlines, 1 lengthy description
  2. zero headlines, 2 brief descriptions
  3. zero headlines, 2 lengthy descriptions
  4. 1 headline, 1 regular description
  5. 1 headline, 2 lengthy descriptions
  6. 2 headlines, 1 regular description
  7. 2 headlines, 1 regular description

Right here’s what they discovered:








1 lengthy






2 brief






2 lengthy






1 regular






2 lengthy






1 regular






1 regular





And right here’s a simplified breakdown:


Avg. CTR

Avg. CPC

Avg. CVR

Avg. CPA






zero <





The common conversion fee (CVR) amongst no-headline call-only advertisements was 17% increased than that amongst customary call-only advertisements. Much more spectacular, the common price per motion (CPA) amongst no-headline call-only advertisements was 28% decrease than that amongst customary call-only advertisements.

Within the case of this advertiser, the conclusion is evident as day: Google call-only advertisements that function nothing however a telephone quantity and a enterprise identify are more practical and cheaper.

No-headline call-only advertisements: The takeaway

If we haven’t already made it abundantly clear, this can be a case research—the expertise of a single advertiser. We’re not suggesting that slicing the headline copy out of your call-only advertisements completely ensures a better CVR and a decrease CPA. Relying on the service you’re providing and the viewers you’re concentrating on, you might even see fully totally different outcomes.

Nonetheless, these findings are compelling. Shaving greater than 25% off the highest of your CPA isn’t any joke. Although we are able to’t say that’s consultant of all advertisers, it’s substantial sufficient to warrant some testing in your finish. Be at liberty to make use of Alex and Chris’ mannequin: run totally different iterations of the call-only advert format side-by-side and see what occurs. We wouldn’t be stunned if you happen to noticed superb outcomes!

A be aware on the info

The info offered on this case research relies on the outcomes of an experiment inside a US-based WordStream consumer account that started on March 1, 2019 and ended on June 1, 2019.

Source link WordStream

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Neil Patel

Digital Strategy Consulting

Businesses have always enjoyed a comfortable position when it comes to planning and preparation.  Sadly, this isn’t the case anymore. Due to the competitive digital

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