Google Call-Only Ads with No Headlines Cut CPA by 28% [Case Study]

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Typically, ready isn’t an choice. Typically, your potential prospects want your assist proper this second. Sure trades come to thoughts: plumbers, locksmiths, tow truck drivers—the listing goes on. If the issue your service solves typically comes up unexpectedly, it’s seemingly that a lot of your prospects act with a way of urgency.

So it’s in your finest curiosity to make it straightforward for them to get in contact with you. When you don’t, they’ll rapidly discover one in all your opponents and provides them numerous cash as a substitute of you.

For this reason Google call-only advertisements are your new finest pal.

The fundamentals of Google call-only advertisements

Because the identify suggests, call-only advertisements are constructed for one easy function: to encourage your prospects to name you. Right here’s a first-rate instance from American Towing:

Google call-only ad example

When a person clicks a call-only advert, they’re not taken to a touchdown web page; as a substitute, a small window pops up and prompts them to position a name to whichever enterprise positioned the advert. That’s it—two clicks and so they’re on the cellphone with you. When you’re searching for an advert format that creates a ton of friction, produces many complications, and yields only a few conversions, this ain’t it.

Better of all: There aren’t any extra prices related to Google call-only advertisements. When somebody clicks, you’re charged a regular CPC—simply as you’d be with a typical textual content advert.

If you wish to get in on the motion, create a brand new search marketing campaign and choose Get cellphone calls from set-up particulars. When you’ve set your focusing on parameters and created an advert group, go to Advertisements & Extensions, create a brand new call-only advert, and assign it to that advert group.

Google Ads platform view of call-only ad

Now, it’s time to write down your copy. Right here’s what you’re working with:

  • Two headlines (optionally available)
  • Enterprise identify
  • Cellphone quantity
  • Two traces of description textual content
  • A show URL

As you’ll be able to see, you aren’t required to write down any headline copy. When you depart these two fields clean—which, as we’ll talk about, is an efficient tactic—Google will auto-create two headlines in your behalf: one in your cellphone quantity, and one for what you are promoting identify. Right here’s an instance:

Google call-only ad with automatic headlines

Sub-optimal description copy apart, that’s a textbook instance of what we name a no-headline call-only advert. Once more, it’s not that customers don’t see headline copy; it’s that the advertiser didn’t write headline copy. Let’s discuss subsequent about why anybody would take this strategy.

No-headline call-only advertisements: The speculation

As a result of they’re constructed to drive cellphone calls, call-only advertisements are solely eligible to run on cell units. However right here’s the tough half: Cellular units are available a ton of various styles and sizes. If a person’s display is on the larger aspect, they’ll see all of the advert copy. But when their display is on the smaller aspect, Google will reduce some copy “in an effort to profit from the smaller display area.” When you resolve to write down copy for these two optionally available headline fields, you haven’t any approach of figuring out which particular iteration of your call-only advert is being proven to a selected prospect.

Alternatively, when you decide out of these optionally available fields, for sure that everybody is seeing the identical headline copy—no matter display dimension. Everybody will see your cellphone quantity and what you are promoting identify. That’s it.

Right here’s the speculation. Somebody in want of a plumber/locksmith/tow truck driver is searching for two key issues: velocity and belief. They need a quick answer, however they need a reliable answer, too. We’ve already established that permitting customers to position calls instantly from the SERP takes care of the velocity issue. When it comes to belief, one piece of knowledge could make all of the distinction: a enterprise identify. Check out this call-only advert once more:

Google call-only ad example with headlines

You’re careworn. You’re in a rush. You’re rapidly scanning headlines in the hunt for the suitable answer. Do you click on this advert? Possibly. However when you’re the cautious sort, the shortage of a enterprise identify—the shortage of a belief sign—could be an issue.

(Sure, I acknowledge that Google places advertisers’ names on the prime of their cell advertisements. You possibly can’t anticipate somebody who’s scanning even sooner than regular to catch each little element of your advert.)

Now, check out this no-headline call-only advert for an emergency HVAC service. Keep in mind, that is the precise headline copy you’d see regardless of how massive or small your machine:

no-headline call-only ad

From the attitude of an overwhelmed person searching for a quick, reliable answer, that is most likely essentially the most interesting advert.

TL;DR: The no-headline speculation

Name-only advertisements with no extra headlines will carry out finest as a result of they’ll at all times ship interesting, reliable advertisements no matter person display dimension.

No-headline Google call-only advertisements: The information

Earlier this yr, two members of our in-house company staff, Alex Reardon and Chris Panetta, determined to place no-headline call-only advertisements to the take a look at. Working with a consumer who runs a pest management enterprise, they experimented with seven distinctive iterations of the call-only format:

  1. zero headlines, 1 lengthy description
  2. zero headlines, 2 brief descriptions
  3. zero headlines, 2 lengthy descriptions
  4. 1 headline, 1 regular description
  5. 1 headline, 2 lengthy descriptions
  6. 2 headlines, 1 regular description
  7. 2 headlines, 1 regular description

Right here’s what they discovered:








1 lengthy






2 brief






2 lengthy






1 regular






2 lengthy






1 regular






1 regular





And right here’s a simplified breakdown:


Avg. CTR

Avg. CPC

Avg. CVR

Avg. CPA






zero <





The common conversion charge (CVR) amongst no-headline call-only advertisements was 17% greater than that amongst normal call-only advertisements. Much more spectacular, the typical price per motion (CPA) amongst no-headline call-only advertisements was 28% decrease than that amongst normal call-only advertisements.

Within the case of this advertiser, the conclusion is obvious as day: Google call-only advertisements that function nothing however a cellphone quantity and a enterprise identify are simpler and cheaper.

No-headline call-only advertisements: The takeaway

If we haven’t already made it abundantly clear, this can be a case examine—the expertise of a single advertiser. We’re not suggesting that reducing the headline copy out of your call-only advertisements completely ensures the next CVR and a decrease CPA. Relying on the service you’re providing and the viewers you’re focusing on, you may even see utterly completely different outcomes.

Nonetheless, these findings are compelling. Shaving greater than 25% off the highest of your CPA is not any joke. Although we will’t say that’s consultant of all advertisers, it’s substantial sufficient to warrant some testing in your finish. Be happy to make use of Alex and Chris’ mannequin: run completely different iterations of the call-only advert format side-by-side and see what occurs. We wouldn’t be stunned when you noticed superb outcomes!

A observe on the information

The information introduced on this case examine relies on the outcomes of an experiment inside a US-based WordStream consumer account that started on March 1, 2019 and ended on June 1, 2019.

Source link WordStream

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