Google Call-Only Ads with No Headlines Cut CPA by 28% [Case Study]

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Typically, ready isn’t an possibility. Typically, your potential clients want your assist proper this second. Sure trades come to thoughts: plumbers, locksmiths, tow truck drivers—the checklist goes on. If the issue your service solves usually comes up unexpectedly, it’s doubtless that lots of your prospects act with a way of urgency.

So it’s in your greatest curiosity to make it simple for them to get in contact with you. If you happen to don’t, they’ll shortly discover one in every of your rivals and provides them a number of cash as a substitute of you.

For this reason Google call-only adverts are your new greatest buddy.

The fundamentals of Google call-only adverts

Because the title suggests, call-only adverts are constructed for one easy function: to encourage your prospects to name you. Right here’s a major instance from American Towing:

Google call-only ad example

When a consumer clicks a call-only advert, they’re not taken to a touchdown web page; as a substitute, a small window pops up and prompts them to put a name to whichever enterprise positioned the advert. That’s it—two clicks and so they’re on the telephone with you. If you happen to’re in search of an advert format that creates a ton of friction, produces many complications, and yields only a few conversions, this ain’t it.

Better of all: There aren’t any extra prices related to Google call-only adverts. When somebody clicks, you’re charged a regular CPC—simply as you’d be with a regular textual content advert.

If you wish to get in on the motion, create a brand new search marketing campaign and choose Get telephone calls from set-up particulars. When you’ve set your focusing on parameters and created an advert group, go to Adverts & Extensions, create a brand new call-only advert, and assign it to that advert group.

Google Ads platform view of call-only ad

Now, it’s time to write down your copy. Right here’s what you’re working with:

  • Two headlines (optionally available)
  • Enterprise title
  • Telephone quantity
  • Two strains of description textual content
  • A show URL

As you’ll be able to see, you aren’t required to write down any headline copy. If you happen to go away these two fields clean—which, as we’ll focus on, is an efficient tactic—Google will auto-create two headlines in your behalf: one in your telephone quantity, and one for your enterprise title. Right here’s an instance:

Google call-only ad with automatic headlines

Sub-optimal description copy apart, that’s a textbook instance of what we name a no-headline call-only advert. Once more, it’s not that customers don’t see headline copy; it’s that the advertiser didn’t write headline copy. Let’s discuss subsequent about why anybody would take this strategy.

No-headline call-only adverts: The speculation

As a result of they’re constructed to drive telephone calls, call-only adverts are solely eligible to run on cellular gadgets. However right here’s the tough half: Cell gadgets are available in a ton of various styles and sizes. If a consumer’s display screen is on the larger facet, they’ll see all of the advert copy. But when their display screen is on the smaller facet, Google will lower some copy “with the intention to profit from the smaller display screen area.” If you happen to determine to write down copy for these two optionally available headline fields, you haven’t any means of figuring out which particular iteration of your call-only advert is being proven to a selected prospect.

Alternatively, in case you choose out of these optionally available fields, you understand for sure that everybody is seeing the identical headline copy—no matter display screen measurement. Everybody will see your telephone quantity and your enterprise title. That’s it.

Right here’s the speculation. Somebody in want of a plumber/locksmith/tow truck driver is in search of two key issues: pace and belief. They need a quick answer, however they need a reliable answer, too. We’ve already established that permitting customers to put calls straight from the SERP takes care of the pace issue. By way of belief, one piece of data could make all of the distinction: a enterprise title. Check out this call-only advert once more:

Google call-only ad example with headlines

You’re harassed. You’re in a rush. You’re shortly scanning headlines seeking the appropriate answer. Do you click on this advert? Possibly. However in case you’re the cautious kind, the dearth of a enterprise title—the dearth of a belief sign—is perhaps an issue.

(Sure, I acknowledge that Google places advertisers’ names on the high of their cellular adverts. You may’t anticipate somebody who’s scanning even quicker than standard to catch each little element of your advert.)

Now, check out this no-headline call-only advert for an emergency HVAC service. Bear in mind, that is the precise headline copy you’d see regardless of how massive or small your machine:

no-headline call-only ad

From the attitude of an overwhelmed consumer in search of a quick, reliable answer, that is in all probability essentially the most interesting advert.

TL;DR: The no-headline speculation

Name-only adverts with no extra headlines will carry out greatest as a result of they’ll at all times ship interesting, reliable adverts no matter consumer display screen measurement.

No-headline Google call-only adverts: The information

Earlier this 12 months, two members of our in-house company staff, Alex Reardon and Chris Panetta, determined to place no-headline call-only adverts to the check. Working with a consumer who runs a pest management enterprise, they experimented with seven distinctive iterations of the call-only format:

  1. zero headlines, 1 lengthy description
  2. zero headlines, 2 quick descriptions
  3. zero headlines, 2 lengthy descriptions
  4. 1 headline, 1 regular description
  5. 1 headline, 2 lengthy descriptions
  6. 2 headlines, 1 regular description
  7. 2 headlines, 1 regular description

Right here’s what they discovered:








1 lengthy






2 quick






2 lengthy






1 regular






2 lengthy






1 regular






1 regular





And right here’s a simplified breakdown:


Avg. CTR

Avg. CPC

Avg. CVR

Avg. CPA






zero <





The common conversion price (CVR) amongst no-headline call-only adverts was 17% greater than that amongst customary call-only adverts. Much more spectacular, the typical price per motion (CPA) amongst no-headline call-only adverts was 28% decrease than that amongst customary call-only adverts.

Within the case of this advertiser, the conclusion is evident as day: Google call-only adverts that characteristic nothing however a telephone quantity and a enterprise title are more practical and cheaper.

No-headline call-only adverts: The takeaway

If we haven’t already made it abundantly clear, this can be a case examine—the expertise of a single advertiser. We’re not suggesting that chopping the headline copy out of your call-only adverts completely ensures the next CVR and a decrease CPA. Relying on the service you’re providing and the viewers you’re focusing on, you might even see utterly totally different outcomes.

Nonetheless, these findings are compelling. Shaving greater than 25% off the highest of your CPA isn’t any joke. Although we will’t say that’s consultant of all advertisers, it’s substantial sufficient to warrant some testing in your finish. Be happy to make use of Alex and Chris’ mannequin: run totally different iterations of the call-only advert format side-by-side and see what occurs. We wouldn’t be stunned in case you noticed wonderful outcomes!

A notice on the information

The information introduced on this case examine is predicated on the outcomes of an experiment inside a US-based WordStream consumer account that started on March 1, 2019 and ended on June 1, 2019.

Source link WordStream

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