Google Call-Only Ads with No Headlines Cut CPA by 28% [Case Study]

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Generally, ready isn’t an choice. Generally, your potential clients want your assist proper this second. Sure trades come to thoughts: plumbers, locksmiths, tow truck drivers—the listing goes on. If the issue your service solves typically comes up unexpectedly, it’s probably that lots of your prospects act with a way of urgency.

So it’s in your finest curiosity to make it simple for them to get in contact with you. For those who don’t, they’ll shortly discover one in all your rivals and provides them a lot of cash as an alternative of you.

Because of this Google call-only advertisements are your new finest pal.

The fundamentals of Google call-only advertisements

Because the identify suggests, call-only advertisements are constructed for one easy goal: to encourage your prospects to name you. Right here’s a main instance from American Towing:

Google call-only ad example

When a person clicks a call-only advert, they’re not taken to a touchdown web page; as an alternative, a small window pops up and prompts them to position a name to whichever enterprise positioned the advert. That’s it—two clicks and so they’re on the telephone with you. For those who’re in search of an advert format that creates a ton of friction, produces many complications, and yields only a few conversions, this ain’t it.

Better of all: There aren’t any extra prices related to Google call-only advertisements. When somebody clicks, you’re charged a regular CPC—simply as you’ll be with a typical textual content advert.

If you wish to get in on the motion, create a brand new search marketing campaign and choose Get telephone calls from set-up particulars. When you’ve set your focusing on parameters and created an advert group, go to Advertisements & Extensions, create a brand new call-only advert, and assign it to that advert group.

Google Ads platform view of call-only ad

Now, it’s time to jot down your copy. Right here’s what you’re working with:

  • Two headlines (optionally available)
  • Enterprise identify
  • Cellphone quantity
  • Two traces of description textual content
  • A show URL

As you may see, you aren’t required to jot down any headline copy. For those who depart these two fields clean—which, as we’ll talk about, is an efficient tactic—Google will auto-create two headlines in your behalf: one on your telephone quantity, and one for your corporation identify. Right here’s an instance:

Google call-only ad with automatic headlines

Sub-optimal description copy apart, that’s a textbook instance of what we name a no-headline call-only advert. Once more, it’s not that customers don’t see headline copy; it’s that the advertiser didn’t write headline copy. Let’s discuss subsequent about why anybody would take this strategy.

No-headline call-only advertisements: The speculation

As a result of they’re constructed to drive telephone calls, call-only advertisements are solely eligible to run on cellular gadgets. However right here’s the tough half: Cell gadgets are available in a ton of various styles and sizes. If a person’s display screen is on the larger aspect, they’ll see all of the advert copy. But when their display screen is on the smaller aspect, Google will reduce some copy “in an effort to profit from the smaller display screen house.” For those who determine to jot down copy for these two optionally available headline fields, you don’t have any method of realizing which particular iteration of your call-only advert is being proven to a selected prospect.

Alternatively, when you choose out of these optionally available fields, you realize for sure that everybody is seeing the identical headline copy—no matter display screen measurement. Everybody will see your telephone quantity and your corporation identify. That’s it.

Right here’s the speculation. Somebody in want of a plumber/locksmith/tow truck driver is in search of two key issues: pace and belief. They need a quick resolution, however they need a reliable resolution, too. We’ve already established that permitting customers to position calls immediately from the SERP takes care of the pace issue. When it comes to belief, one piece of data could make all of the distinction: a enterprise identify. Check out this call-only advert once more:

Google call-only ad example with headlines

You’re careworn. You’re in a rush. You’re shortly scanning headlines seeking the fitting resolution. Do you click on this advert? Possibly. However when you’re the cautious kind, the shortage of a enterprise identify—the shortage of a belief sign—is perhaps an issue.

(Sure, I acknowledge that Google places advertisers’ names on the high of their cellular advertisements. You possibly can’t count on somebody who’s scanning even sooner than standard to catch each little element of your advert.)

Now, check out this no-headline call-only advert for an emergency HVAC service. Keep in mind, that is the precise headline copy you’d see irrespective of how large or small your machine:

no-headline call-only ad

From the angle of an overwhelmed person in search of a quick, reliable resolution, that is most likely probably the most interesting advert.

TL;DR: The no-headline speculation

Name-only advertisements with no extra headlines will carry out finest as a result of they’ll all the time ship interesting, reliable advertisements no matter person display screen measurement.

No-headline Google call-only advertisements: The info

Earlier this 12 months, two members of our in-house company group, Alex Reardon and Chris Panetta, determined to place no-headline call-only advertisements to the check. Working with a shopper who runs a pest management enterprise, they experimented with seven distinctive iterations of the call-only format:

  1. zero headlines, 1 lengthy description
  2. zero headlines, 2 brief descriptions
  3. zero headlines, 2 lengthy descriptions
  4. 1 headline, 1 regular description
  5. 1 headline, 2 lengthy descriptions
  6. 2 headlines, 1 regular description
  7. 2 headlines, 1 regular description

Right here’s what they discovered:








1 lengthy






2 brief






2 lengthy






1 regular






2 lengthy






1 regular






1 regular





And right here’s a simplified breakdown:


Avg. CTR

Avg. CPC

Avg. CVR

Avg. CPA






zero <





The common conversion price (CVR) amongst no-headline call-only advertisements was 17% larger than that amongst commonplace call-only advertisements. Much more spectacular, the common price per motion (CPA) amongst no-headline call-only advertisements was 28% decrease than that amongst commonplace call-only advertisements.

Within the case of this advertiser, the conclusion is obvious as day: Google call-only advertisements that function nothing however a telephone quantity and a enterprise identify are simpler and cheaper.

No-headline call-only advertisements: The takeaway

If we haven’t already made it abundantly clear, this can be a case examine—the expertise of a single advertiser. We’re not suggesting that slicing the headline copy out of your call-only advertisements completely ensures the next CVR and a decrease CPA. Relying on the service you’re providing and the viewers you’re focusing on, you may even see utterly totally different outcomes.

Nonetheless, these findings are compelling. Shaving greater than 25% off the highest of your CPA is not any joke. Although we are able to’t say that’s consultant of all advertisers, it’s substantial sufficient to warrant some testing in your finish. Be happy to make use of Alex and Chris’ mannequin: run totally different iterations of the call-only advert format side-by-side and see what occurs. We wouldn’t be stunned when you noticed wonderful outcomes!

A word on the info

The info introduced on this case examine is predicated on the outcomes of an experiment inside a US-based WordStream shopper account that started on March 1, 2019 and ended on June 1, 2019.

Source link WordStream

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