Google Call-Only Ads with No Headlines Cut CPA by 28% [Case Study]

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Generally, ready isn’t an choice. Generally, your potential prospects want your assist proper this second. Sure trades come to thoughts: plumbers, locksmiths, tow truck drivers—the checklist goes on. If the issue your service solves typically comes up unexpectedly, it’s doubtless that lots of your prospects act with a way of urgency.

So it’s in your finest curiosity to make it straightforward for them to get in contact with you. When you don’t, they’ll rapidly discover one in all your rivals and provides them a number of cash as an alternative of you.

For this reason Google call-only adverts are your new finest pal.

The fundamentals of Google call-only adverts

Because the identify suggests, call-only adverts are constructed for one easy objective: to encourage your prospects to name you. Right here’s a first-rate instance from American Towing:

Google call-only ad example

When a person clicks a call-only advert, they’re not taken to a touchdown web page; as an alternative, a small window pops up and prompts them to put a name to whichever enterprise positioned the advert. That’s it—two clicks and so they’re on the cellphone with you. When you’re in search of an advert format that creates a ton of friction, produces many complications, and yields only a few conversions, this ain’t it.

Better of all: There aren’t any further prices related to Google call-only adverts. When somebody clicks, you’re charged a regular CPC—simply as you’ll be with an ordinary textual content advert.

If you wish to get in on the motion, create a brand new search marketing campaign and choose Get cellphone calls from set-up particulars. When you’ve set your concentrating on parameters and created an advert group, go to Adverts & Extensions, create a brand new call-only advert, and assign it to that advert group.

Google Ads platform view of call-only ad

Now, it’s time to jot down your copy. Right here’s what you’re working with:

  • Two headlines (elective)
  • Enterprise identify
  • Cellphone quantity
  • Two strains of description textual content
  • A show URL

As you’ll be able to see, you aren’t required to jot down any headline copy. When you go away these two fields clean—which, as we’ll talk about, is an efficient tactic—Google will auto-create two headlines in your behalf: one to your cellphone quantity, and one for what you are promoting identify. Right here’s an instance:

Google call-only ad with automatic headlines

Sub-optimal description copy apart, that’s a textbook instance of what we name a no-headline call-only advert. Once more, it’s not that customers don’t see headline copy; it’s that the advertiser didn’t write headline copy. Let’s discuss subsequent about why anybody would take this strategy.

No-headline call-only adverts: The speculation

As a result of they’re constructed to drive cellphone calls, call-only adverts are solely eligible to run on cell gadgets. However right here’s the difficult half: Cell gadgets are available in a ton of various sizes and styles. If a person’s display screen is on the larger facet, they’ll see all of the advert copy. But when their display screen is on the smaller facet, Google will reduce some copy “to be able to profit from the smaller display screen area.” When you resolve to jot down copy for these two elective headline fields, you don’t have any method of realizing which particular iteration of your call-only advert is being proven to a specific prospect.

Alternatively, in case you choose out of these elective fields, for sure that everybody is seeing the identical headline copy—no matter display screen measurement. Everybody will see your cellphone quantity and what you are promoting identify. That’s it.

Right here’s the speculation. Somebody in want of a plumber/locksmith/tow truck driver is in search of two key issues: velocity and belief. They need a quick resolution, however they need a reliable resolution, too. We’ve already established that permitting customers to put calls instantly from the SERP takes care of the velocity issue. When it comes to belief, one piece of data could make all of the distinction: a enterprise identify. Check out this call-only advert once more:

Google call-only ad example with headlines

You’re careworn. You’re in a rush. You’re rapidly scanning headlines searching for the best resolution. Do you click on this advert? Perhaps. However in case you’re the cautious kind, the dearth of a enterprise identify—the dearth of a belief sign—is perhaps an issue.

(Sure, I acknowledge that Google places advertisers’ names on the high of their cell adverts. You possibly can’t anticipate somebody who’s scanning even quicker than normal to catch each little element of your advert.)

Now, check out this no-headline call-only advert for an emergency HVAC service. Bear in mind, that is the precise headline copy you’d see irrespective of how massive or small your gadget:

no-headline call-only ad

From the attitude of an overwhelmed person in search of a quick, reliable resolution, that is most likely probably the most interesting advert.

TL;DR: The no-headline speculation

Name-only adverts with no further headlines will carry out finest as a result of they’ll at all times ship interesting, reliable adverts no matter person display screen measurement.

No-headline Google call-only adverts: The information

Earlier this yr, two members of our in-house company crew, Alex Reardon and Chris Panetta, determined to place no-headline call-only adverts to the check. Working with a shopper who runs a pest management enterprise, they experimented with seven distinctive iterations of the call-only format:

  1. zero headlines, 1 lengthy description
  2. zero headlines, 2 brief descriptions
  3. zero headlines, 2 lengthy descriptions
  4. 1 headline, 1 regular description
  5. 1 headline, 2 lengthy descriptions
  6. 2 headlines, 1 regular description
  7. 2 headlines, 1 regular description

Right here’s what they discovered:








1 lengthy






2 brief






2 lengthy






1 regular






2 lengthy






1 regular






1 regular





And right here’s a simplified breakdown:


Avg. CTR

Avg. CPC

Avg. CVR

Avg. CPA






zero <





The common conversion charge (CVR) amongst no-headline call-only adverts was 17% increased than that amongst customary call-only adverts. Much more spectacular, the common value per motion (CPA) amongst no-headline call-only adverts was 28% decrease than that amongst customary call-only adverts.

Within the case of this advertiser, the conclusion is evident as day: Google call-only adverts that characteristic nothing however a cellphone quantity and a enterprise identify are simpler and cheaper.

No-headline call-only adverts: The takeaway

If we haven’t already made it abundantly clear, this can be a case examine—the expertise of a single advertiser. We’re not suggesting that reducing the headline copy out of your call-only adverts completely ensures the next CVR and a decrease CPA. Relying on the service you’re providing and the viewers you’re concentrating on, you might even see utterly completely different outcomes.

Nonetheless, these findings are compelling. Shaving greater than 25% off the highest of your CPA isn’t any joke. Although we will’t say that’s consultant of all advertisers, it’s substantial sufficient to warrant some testing in your finish. Be at liberty to make use of Alex and Chris’ mannequin: run completely different iterations of the call-only advert format side-by-side and see what occurs. We wouldn’t be shocked in case you noticed superb outcomes!

A word on the information

The information offered on this case examine is predicated on the outcomes of an experiment inside a US-based WordStream shopper account that started on March 1, 2019 and ended on June 1, 2019.

Source link WordStream

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