Google Call-Only Ads with No Headlines Cut CPA by 28% [Case Study]

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Typically, ready isn’t an choice. Typically, your potential prospects want your assist proper this second. Sure trades come to thoughts: plumbers, locksmiths, tow truck drivers—the record goes on. If the issue your service solves usually comes up unexpectedly, it’s doubtless that a lot of your prospects act with a way of urgency.

So it’s in your greatest curiosity to make it simple for them to get in contact with you. In the event you don’t, they’ll shortly discover one in every of your rivals and provides them a number of cash as a substitute of you.

Because of this Google call-only advertisements are your new greatest good friend.

The fundamentals of Google call-only advertisements

Because the title suggests, call-only advertisements are constructed for one easy objective: to encourage your prospects to name you. Right here’s a primary instance from American Towing:

Google call-only ad example

When a consumer clicks a call-only advert, they’re not taken to a touchdown web page; as a substitute, a small window pops up and prompts them to position a name to whichever enterprise positioned the advert. That’s it—two clicks and so they’re on the telephone with you. In the event you’re in search of an advert format that creates a ton of friction, produces many complications, and yields only a few conversions, this ain’t it.

Better of all: There aren’t any further prices related to Google call-only advertisements. When somebody clicks, you’re charged a regular CPC—simply as you’d be with a regular textual content advert.

If you wish to get in on the motion, create a brand new search marketing campaign and choose Get telephone calls from set-up particulars. When you’ve set your concentrating on parameters and created an advert group, go to Adverts & Extensions, create a brand new call-only advert, and assign it to that advert group.

Google Ads platform view of call-only ad

Now, it’s time to write down your copy. Right here’s what you’re working with:

  • Two headlines (optionally available)
  • Enterprise title
  • Cellphone quantity
  • Two traces of description textual content
  • A show URL

As you may see, you aren’t required to write down any headline copy. In the event you go away these two fields clean—which, as we’ll talk about, is an efficient tactic—Google will auto-create two headlines in your behalf: one in your telephone quantity, and one for your small business title. Right here’s an instance:

Google call-only ad with automatic headlines

Sub-optimal description copy apart, that’s a textbook instance of what we name a no-headline call-only advert. Once more, it’s not that customers don’t see headline copy; it’s that the advertiser didn’t write headline copy. Let’s discuss subsequent about why anybody would take this method.

No-headline call-only advertisements: The speculation

As a result of they’re constructed to drive telephone calls, call-only advertisements are solely eligible to run on cellular units. However right here’s the tough half: Cellular units are available a ton of various styles and sizes. If a consumer’s display is on the larger facet, they’ll see all of the advert copy. But when their display is on the smaller facet, Google will minimize some copy “so as to take advantage of the smaller display area.” In the event you determine to write down copy for these two optionally available headline fields, you don’t have any approach of realizing which particular iteration of your call-only advert is being proven to a specific prospect.

Alternatively, should you choose out of these optionally available fields, you already know for sure that everybody is seeing the identical headline copy—no matter display dimension. Everybody will see your telephone quantity and your small business title. That’s it.

Right here’s the speculation. Somebody in want of a plumber/locksmith/tow truck driver is in search of two key issues: velocity and belief. They need a quick answer, however they need a reliable answer, too. We’ve already established that permitting customers to position calls instantly from the SERP takes care of the velocity issue. By way of belief, one piece of knowledge could make all of the distinction: a enterprise title. Check out this call-only advert once more:

Google call-only ad example with headlines

You’re harassed. You’re in a rush. You’re shortly scanning headlines searching for the proper answer. Do you click on this advert? Perhaps. However should you’re the cautious sort, the shortage of a enterprise title—the shortage of a belief sign—may be an issue.

(Sure, I acknowledge that Google places advertisers’ names on the prime of their cellular advertisements. You may’t count on somebody who’s scanning even quicker than standard to catch each little element of your advert.)

Now, check out this no-headline call-only advert for an emergency HVAC service. Bear in mind, that is the precise headline copy you’d see irrespective of how massive or small your machine:

no-headline call-only ad

From the angle of an overwhelmed consumer in search of a quick, reliable answer, that is in all probability probably the most interesting advert.

TL;DR: The no-headline speculation

Name-only advertisements with no further headlines will carry out greatest as a result of they’ll at all times ship interesting, reliable advertisements no matter consumer display dimension.

No-headline Google call-only advertisements: The information

Earlier this 12 months, two members of our in-house company crew, Alex Reardon and Chris Panetta, determined to place no-headline call-only advertisements to the check. Working with a consumer who runs a pest management enterprise, they experimented with seven distinctive iterations of the call-only format:

  1. zero headlines, 1 lengthy description
  2. zero headlines, 2 brief descriptions
  3. zero headlines, 2 lengthy descriptions
  4. 1 headline, 1 regular description
  5. 1 headline, 2 lengthy descriptions
  6. 2 headlines, 1 regular description
  7. 2 headlines, 1 regular description

Right here’s what they discovered:








1 lengthy






2 brief






2 lengthy






1 regular






2 lengthy






1 regular






1 regular





And right here’s a simplified breakdown:


Avg. CTR

Avg. CPC

Avg. CVR

Avg. CPA






zero <





The common conversion charge (CVR) amongst no-headline call-only advertisements was 17% larger than that amongst commonplace call-only advertisements. Much more spectacular, the typical value per motion (CPA) amongst no-headline call-only advertisements was 28% decrease than that amongst commonplace call-only advertisements.

Within the case of this advertiser, the conclusion is obvious as day: Google call-only advertisements that function nothing however a telephone quantity and a enterprise title are simpler and cheaper.

No-headline call-only advertisements: The takeaway

If we haven’t already made it abundantly clear, this can be a case research—the expertise of a single advertiser. We’re not suggesting that chopping the headline copy out of your call-only advertisements completely ensures the next CVR and a decrease CPA. Relying on the service you’re providing and the viewers you’re concentrating on, you may even see fully totally different outcomes.

Nonetheless, these findings are compelling. Shaving greater than 25% off the highest of your CPA is not any joke. Although we are able to’t say that’s consultant of all advertisers, it’s substantial sufficient to warrant some testing in your finish. Be happy to make use of Alex and Chris’ mannequin: run totally different iterations of the call-only advert format side-by-side and see what occurs. We wouldn’t be shocked should you noticed wonderful outcomes!

A word on the info

The information introduced on this case research is predicated on the outcomes of an experiment inside a US-based WordStream consumer account that started on March 1, 2019 and ended on June 1, 2019.

Source link WordStream

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